Refund policy

Wholesale Return & Cancellation Policy

Grace 'n Grit Wholesale

Return Policy

We offer a 15-day return window for wholesale orders. You must contact us within 15 days of receiving your order to request a return.

Return Eligibility

To be eligible for a return:

  • Items must be in original condition — unused, unworn, with original tags, and in original packaging

  • You must provide proof of purchase (invoice or order number)

  • Products returned with signs of use, missing tags, or damage will not be accepted or refunded

⚠️ Please note: We do not accept returns for issues caused by improper handling, care, or storage after delivery (e.g., shrinkage, discoloration, or wear/damage from washing or displaying).

Final Sale Items

The following items are non-returnable:

  • All Sale or Discounted Merchandise

  • All International Orders

  • Items with tags removed or not in original packaging

Order Cancellations & Changes

All wholesale orders are processed quickly to maintain inventory accuracy and fulfillment speed.
As such:

  • Orders cannot be cancelled or modified once submitted

  • Discounts and promo codes cannot be applied retroactively

  • In rare cases where an order must be cancelled, the payment processing fee will not be refunded

How to Start a Return

To initiate a return, please email: info@gracengrit.com

If your return is approved:

  • We will issue a return shipping label and detailed instructions

  • Returns sent without prior authorization will be rejected

Damaged or Incorrect Merchandise

Inspect your order upon arrival. If you receive damaged, defective, or incorrect items:

  • Notify us within 3 business days of delivery

  • Send an email to lacey@gracengrit.com with photos and a description of the issue

  • If approved, the item(s) must be shipped back within 3 business days of resolution

We’ll make every effort to resolve the issue quickly and fairly.

Exchanges

Due to limited inventory and seasonal availability, we cannot guarantee product availability for exchanges.
To inquire about an exchange:

  1. Contact lacey@gracengrit.com with your request

  2. If the item is in stock, we’ll place it on hold while your return is processed

  3. Once approved, we’ll invoice you for shipping and any applicable price differences

European Union Orders

Wholesale orders shipped to the EU are subject to the 14-day cooling-off period, allowing cancellation or return within 14 days. Items must remain unused, in original condition and packaging, with proof of purchase.

Refunds

Approved returns will be inspected upon arrival. If accepted:

  • Refunds will be issued to your original payment method within 10 business days

  • Please allow time for your bank or card issuer to complete the processing

If more than 15 business days have passed since your refund was approved, contact lacey@gracengrit.com

Wholesale Reminders

Grace 'n Grit is not responsible for:

  • Shipping to incorrect addresses provided at checkout

  • Damage incurred after items are unboxed, merchandised, or worn

  • Shipping delays caused by carriers

We appreciate your partnership and are committed to supporting our wholesale customers with prompt, transparent service.